Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-9pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

Can I get the GBS grates for my 18" or 26" charcoal grill?

The Gourmet BBQ System is only available for 22” charcoal models, currently.  see all FAQs

I just started my grill for the first time, and I smell this slight burning odor. Is this normal?

When heating the Weber Q140/240 for the first time, it may give off a slight burning odor. The grill is burning off excess lubricants found on the heating element. This does not affect the safety of… read more

I have an account on Weber.com and I would like to delete my account. How can I do this?

Deleting your account will remove references to favorites and comments. However any grill registrations you may have will remain intact and you may contact our Customer Service team at 1-800-446-1071… read more