Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-9pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Weber Q
Recently Answered see all FAQs

Where are the Charcoal Rails for my grill?

Charcoal rails are not included with this grill. They can be purchased as an accessory, but Indirect cooking can be achieved without them. To use the Indirect Method without charcoal rails, simply… read more

Can I use the Weber Q Rolling Cart with the Q 140/240?

Yes. This model is designed to be used with the Weber Q Rolling Cart. see all FAQs

The nylon parts look warped. Is this a defect? Should they be replaced?

This appearance is not a defect. Once assembled the pieces will pull straight, and the cart will be very sturdy. see all FAQs