Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line


    7 days a week, 7am-9pm CT
  • Email


  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Weber Q
Recently Answered see all FAQs

How should the Weber Q140/240 be stored when not in use?

Cover the grill or store in a weather-protected area¬†or indoors when not in use. During periods of non-use, the Temperature Controller with power cord should be in the "OFF" position. Store the… read more

I don't see the part I need/want on your Ecommerce site. Where can I get it?

Many parts for most models are still available and can be ordered by calling Customer Service at 800-446-1071. see all FAQs

Can I use a "universal" hose/regulator on my grill?

No, each Weber LP gas grill is only designed to use the specific Weber brand hose included from the factory. Use of a "universal" hose/regulator may cause performance-related changes and will void… read more