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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    1-800-446-1071

    7 days a week, 7am-10pm CT
  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Need a part for your grill?

Select A Grill

Gas
Charcoal
Weber Q
Portable
Recently Answered see all FAQs

My portable grill does not work with an adaptor hose. What should I do? (Gas Go Anywhere, Baby Q, Q100, Q120, Q, Q200, Q220)?

Does the grill work with a disposable cylinder? If so, it is possible that the safety device has been activated when using the adapter hose. It has put the grill into "bypass". Turn off the control… read more

How long should I pre-heat my grill?

Weber grills should be pre-heated, with the lid down, for approximately 10 to 15 minutes or to a temperature of 500? to 550? prior to cooking. see all FAQs

Why can't I get any gas to my LP grill?

Check the barbecue and hose for leaks. If the tank is full, is the tank valve damaged? Can the grill be lit with a match? Check for symptoms of bypass, if applicable. see all FAQs