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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Recently Answered see all FAQs

Do I need to defrost frozen food before placing it on the grill?

Yes. Defrosting frozen foods before cooking is required to ensure that it cooks evenly and thoroughly. Placing frozen food on the grates typically results in food that's burnt on the outside, but not… read more

How does the tank scale on my grill work?

The tank scale on our liquid propane model grills requires that the tank be of the standard 20 lb variety, and needs to be hung from the tank scale using the appropriate opening on the collar of the… read more

My igniter does not work. What should I do?

Wait up to 5 seconds for gas to enter gas catcher chamber before igniting. There should be a clicking noise when the rocker switch is pushed. If not, the igniter button may be loose in the frame.… read more