Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Weber Q
Recently Answered see all FAQs

Should I always preheat the grill?

Yes. Always preheat the grill before cooking. Follow the preheating instructions outlined in the owner's manual. see all FAQs

What type of battery does my electronic ignition module use (Performer Platinum, side-mounted knob Spirit, Q200, Q220, Q320 )?

AAA battery (alkaline only) see all FAQs

How long will the torch burn when filled with fuel?

It can burn up to 50 hours, depending on the burn rate of the wick and how far the wick is dipped into the fuel. see all FAQs