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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

What size tank should I use for my grill?

All of our current gas grill models connect to a standard 20lb tank. Our current 1000/2000 model Qs & performer models use a disposable 14oz or 16oz tank.To connect the 1000/ 2000 Q models to a… read more

How can I keep my food from sticking on the grill?

In order to help prevent food from sticking to your grates, pre-heat your grill on high heat for about 10-15 minutes. Next, clean the grates with our stainless steel grill brush.Finally, lightly… read more

How often should I clean my burner tubes?

Burner tubes should be removed from the grill to have their interiors cleaned, per the model specific instructions, at least once a year. The exterior of the burner tubes should be brushed… read more