Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

Order A Part

Need a part for your grill?

Select A Grill

Weber Q
Recently Answered see all FAQs

How long should I pre-heat my grill?

Weber grills should be pre-heated, with the lid down, for approximately 10 to 15 minutes or to a temperature of 500? to 550? prior to cooking. see all FAQs

Will the smoker box/burner on my Summit grill produce the same smoke flavor as a smoker?

No. The smoker box is designed to supplement foods with smoky flavor, not to act as a meat smoker. see all FAQs

How much weight can the side burner on a Summit E/S 400-600 hold?

The weight limit for the side burner is 25 pounds. see all FAQs