Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Weber Q
Recently Answered see all FAQs

Should I put cooking oil on my cooking grates?

No, Weber recommends applying cooking oil to the food itself, as it works better than placing cooking oil on the grate. see all FAQs

My portable grill does not work with an adaptor hose. What should I do? (Gas Go Anywhere, Baby Q, Q100, Q120, Q, Q200, Q220)?

Does the grill work with a disposable cylinder? If so, it is possible that the safety device has been activated when using the adapter hose. It has put the grill into "bypass". Turn off the control… read more

Why does my side burner get my pots and pans covered in soot?

Check for debris in the sideburner cap, flame ring, cup, around the orifice and in the drain hole of the cup. Debris in any of these locations can cause a gas flow issue and may produce sooting or… read more