At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?
Customer Service Line
1-800-446-1071
Email
support@weberstephen.com
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We know you want your Weber grill in tip-top shape and outfitted with the latest Weber grilling gear. That's why we treat every order with special attention and make sure we process it as quickly as… read more
What is the proper setting for the air vents on my kettle?
Your charcoal fire needs adequate airflow to burn properly. Fully open the top and bottom vents on the grill while you are grilling. Close them only when you are finished grilling and ready to… read more
There are flecks in the color finish of my grill. Is that normal?
Yes. Some Weber grills have a little bit of black flecking in the colored finish of their porcelain lid for shading purposes. see all FAQs
A funny noise is coming from my grill. What should I do?
Rushing noise: Immediately after turning on the gas tank valve, you may hear a "rushing" noise. This is just gas rushing into the supply hose and manifold. Groaning or metallic cracking and popping: As Flavorizer Bars, burner tubes, and cooking grates heat and cool, they expand and contract, causing these sounds. Fluttering noise: If the slide-out bottom tray is not fully pushed into place, excess air may be drawn… read more
