Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

How do I power the Weber iGrill 3 on and off?

To turn the iGrill 3 on, follow these steps: Press the power button located at the front of the faceplate The display will flash and a single beep will be heard, indicating that the iGrill 3 has… read more

Why is my grill handle so hot?

Any part of the grill can become hot while it is in use. We always recommend wearing a protective mitt when using the grill. Click here to find our BBQ mitts! read more

Should I keep my lid open or closed while I am grilling?

While grilling, the lid should be kept closed. This allows the grill to maintain a consistent circulation of heat and allows the food to retain delicious flavors. Check out our blog… read more