Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

My igniter does not work. What should I do?

Wait up to 5 seconds for gas to enter gas catcher chamber before igniting. There should be a clicking noise when the rocker switch is pushed. If not, the igniter button may be loose in the frame.… read more

My portable grill does not work with an adaptor hose. What should I do? (Gas Go Anywhere, Baby Q, Q100, Q120, Q, Q200, Q220)?

Does the grill work with a disposable cylinder? If so, it is possible that the safety device has been activated when using the adapter hose. It has put the grill into "bypass". Turn off the control… read more

Why is my food getting covered in soot?

When a grill is producing soot it usually means that the grill needs to be cleaned. The first thing to try cleaning is the air shutters at the base of the burner(s). If they are dirty, the burners… read more