Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

What type of charcoal can I use in my grill?

We recommend using a standard size charcoal briquette in order to provide the most consistent heat and predictable burn time while grilling. see all FAQs

Can I use my Electric Q when it's raining or snowing?

The Electric Q is meant for outdoor use, but should not be exposed to rain or snow for safety reasons. see all FAQs

What is the Proximity Wake-Up Feature?

The proximity wake-up feature is built in as part of the new Bluetooth® Smart technology capability.When the smart device that is paired with your thermometer goes in or out of range, the… read more