Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Weber Q
Recently Answered see all FAQs

Should I adjust the air shutters on my burner tubes?

No. The air shutters are factory-set for the proper air/gas flow mixture and should not be adjusted. see all FAQs

Does the LP tank need to be turned off when the grill is not in use?

Yes. The gas must be turned off at the liquid propane cylinder when the grill is not in use. see all FAQs

There are flecks in the color finish of my grill. Why is that?

Some Weber grills have a little bit of black flecking in the colored finish of their porcelain lid for shading purposes. see all FAQs