Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line


    7 days a week, 7am-9pm CT
  • Email


  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Weber Q
Recently Answered see all FAQs

Why does the enamel appear to be wearing off inside the bowl?

If the enamel inside the bowl appears to be wearing, it is actually the finish of the damper blades transferring to the bowl surface, dulling it. see all FAQs

Why won't my Performer light?

Can you light it with a match? Be sure the gas supply is on. The Performer has a test valve that operates like a control knob for gas grills. It is open when the valve is parallel to the hose. If it… read more

Is there an easy way to get the coals started?

Actually there are a few tricks, and any one of them will help: using a good quality charcoal, using Weber's special Lighter Cubes, and using a "chimney starter." You can get these accessories… read more