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Why is my food getting covered in soot?
When a grill is producing soot it usually means that the grill needs to be cleaned. The first thing to try cleaning is the air shutters at the base of the burner(s). If they are dirty, the burners… read more
How do I Clean my Cooking Grates and Flavorizer Bars?
Normal cleaning of the cooking grates is done after preheating. Brush the grates using a brass bristle grill brush or a Weber stainless steel grill brush. The flavorizer bars can be brushed after… read more
How do I return a part?
With every online order we include a prepaid FedEx return label. Simply box and label, then drop off your returns at your local FedEx location.Once we receive the order and verify that the parts are… read more
Can I use a "universal" hose/regulator on my grill?
No, each Weber LP gas grill is only designed to use the specific Weber brand hose included from the factory. Use of a "universal" hose/regulator may cause performance-related changes and will void the warranty on the grill. see all FAQs
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