Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


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    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

How can I avoid, and what should I do if I experience flare ups?

Flare-ups happen, which is good because they sear the surface of what you are grilling. But too many flare-ups can burn your food. Keep the lid closed as much as possible. This limits the amount of… read more

I just started my grill for the first time, and I smell this slight burning odor. Is this normal?

When heating the Weber Q140/240 for the first time, it may give off a slight burning odor. The grill is burning off excess lubricants found on the heating element. This does not affect the safety of… read more

Does the gas need to be shut off at the natural gas supply when the grill is not in use?

Yes. The gas must be turned off at the shut-off valve when the Weber gas barbecue is not in use. Be sure all control knobs are also turned off." see all FAQs