Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line


    7 days a week, 7am-10pm CT
  • Email


  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Weber Q
Recently Answered see all FAQs

Why are there cuts or slits in the top, center or each side of the oval burner tube ?

The cuts in the burner tube were added to stabilize the flame against potential turbulence that could be caused from a lid drop. This provides a stable flame. see all FAQs

Why is my CharBin falling out of the frame?

The CharBin may fall out of the frame if the grill hook is not installed properly. Make sure the grill hook is properly seated in the frame. It should be approximately 1 1/2' down from the bottom of… read more

Should I use a BBQ mitt when using my grill?

Barbeque mitts should always be worn while cooking, touching or attending to the grill. see all FAQs