Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

Does the LP tank need to be turned off when the grill is not in use?

Yes. The gas must be turned off at the liquid propane cylinder when the Weber gas barbecue is not in use. Be sure all control knobs are also turned off." see all FAQs

My electronic tank scale does not work. What should I do?

Is the LP tank hanging on the tank scale inside of the cabinet? The electronic tank scale will only display the fuel level of the LP tank if the tank is properly mounted on the tank scale. Check to… read more

Can you purchase a smoker box to be used with my full size gas grill?

Yes, Weber part number 7576 is a universal smoker box. It will work with Weber Q 200 series and larger gas grills. see all FAQs