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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    1-800-446-1071

    7 days a week, 7am-10pm CT
  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Recently Answered see all FAQs

What type of battery does my electronic ignition module use (Performer Platinum, side-mounted knob Spirit, Q200, Q220, Q320 )?

AAA battery (alkaline only) see all FAQs

Why does the built-in thermometer on my grill sometimes get foggy?

The inside of Weber thermometers may occasionally form condensation. As the grill heats up, the "fog" may go away or eventually dry out. At higher temperatures the condensation typically dissipates… read more

Why won't my Performer light?

Can you light it with a match? Be sure the gas supply is on. The Performer has a test valve that operates like a control knob for gas grills. It is open when the valve is parallel to the hose. If it… read more