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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-9pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

Can the side table accessory be used with a Weber Q 140/240?

No. The tables cannot be used because the heating element takes longer to cool down.  The tables would be likely to melt if the user folded them up too soon. see all FAQs

How do I clean my grill?

For a video on cleaning your gas or charcoal grill please click here!For a blog on cleaning your Q grill please click here! read more

Why is my gas grill heating and cooking unevenly?

Remove Flavorizer bars and observe the flame pattern. Normally the flames run evenly across all the burners. If the flame pattern is abnormal, there may be an obstruction in the burner tube or gas… read more