Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Weber Q
Recently Answered see all FAQs

How can I avoid, and what should I do if I experience flare ups?

Flare-ups happen, which is good because they sear the surface of what you are grilling. But too many flare-ups can burn your food. Keep the lid closed as much as possible. This limits the amount of… read more

How should the Weber Q140/240 be stored when not in use?

Cover the grill or store in a weather-protected area¬†or indoors when not in use. During periods of non-use, the Temperature Controller with power cord should be in the "OFF" position. Store the… read more

I am trying to activate my account but the link in the activation email gives me an error message. How do I activate my account?

If you are having problems with your activation link please resend your activation email by clicking on the link on the login page or contact us at marketing@weberstephen.com and we will activate… read more