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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    1-800-446-1071

    7 days a week, 7am-10pm CT
  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Recently Answered see all FAQs

Why does the built-in thermometer on my grill sometimes get foggy?

The inside of Weber thermometers may occasionally form condensation. As the grill heats up, the "fog" may go away or eventually dry out. At higher temperatures the condensation typically dissipates… read more

My portable grill does not work with an adaptor hose. What should I do? (Gas Go Anywhere, Baby Q, Q100, Q120, Q, Q200, Q220)?

Does the grill work with a disposable cylinder? If so, it is possible that the safety device has been activated when using the adapter hose. It has put the grill into "bypass". Turn off the control… read more

Can I use a 10` foot flexible hose with a permanently mounted grill?

No, because a permamount is designed and certified as a barbecue that needs to be hard piped. see all FAQs