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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Recently Answered see all FAQs

Why does the built-in thermometer on my grill sometimes get foggy?

The inside of Weber thermometers may occasionally form condensation. As the grill heats up, the "fog" may go away or eventually dry out. At higher temperatures the condensation typically dissipates… read more

Can the Gourmet BBQ system Ebelskiver be used without the accompanying cooking grate?

No, the Ebelskiver must be used with the Gourmet BBQ system cooking grate. see all FAQs

Why does my center burner glow red?

The center burner on grills prior to model year 2000, has two sets of gas port holes; it will get very hot, and may glow red. This is normal and is not unsafe. see all FAQs