Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

What is the stick that came with my grill?

This chain is called the matchstick holder and is used to manually light the grill if an issue should arise with the electronic igniter system. see all FAQs

Weber iGrill Classic User Manuals

iGrill Connected ManualAndroid Manual read more

Should I use a BBQ mitt when using my grill?

Barbeque mitts should always be worn while cooking, touching or attending to the grill. see all FAQs