Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line


    7 days a week, 7am-10pm CT
  • Email


  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Weber Q
Recently Answered see all FAQs

Can I line my bowl with aluminum foil?

No. Lining the bowl with aluminum foil will obstruct the air flow. see all FAQs

Can I use a "universal" hose/regulator on my grill?

No, each Weber LP gas grill is only designed to use the specific Weber brand hose included from the factory. Use of a "universal" hose/regulator may cause performance-related changes and will void… read more

Why does the red light sometimes turn off while I'm using my Weber Q Electric grill?

The red indicator light turns off on Electric Q models when the temperature of the grill has met the desired setting of the control knob. The grill's thermostat will then turn on and off, as needed,… read more