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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

Weber® Kitchen Thermometer Mini QuickStart Guide

Click here to download the Weber® Kitchen Thermometer Mini QuickStart Guide. see all FAQs

How can I avoid, and what should I do if I experience flare ups?

Flare-ups happen, which is good because they sear the surface of what you are grilling. But too many flare-ups can burn your food. Keep the lid closed as much as possible. This limits the amount of… read more

There are flecks in the color finish of my grill. Is that normal?

Yes. Some Weber grills have a little bit of black flecking in the colored finish of their porcelain lid for shading purposes. see all FAQs