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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    1-800-446-1071

    7 days a week, 7am-10pm CT
  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Recently Answered see all FAQs

What is MOM?

This is a reference to the settings of your burner control knobs: The back and front burners are set to Medium and the center burner is Off. Medium - Off - Medium or MOM. Used for Indirect cooking… read more

My flavorizer bars are starting to rust. Do they need to be replaced?

Flavorizer Bars reach extremely high temperatures and are exposed to acids dripping from foods. The porcelain will eventually begin to break down and look rough. This is not a health hazard and will… read more

I think my liquid propane tank may have a leak. What should I do?

If you see, smell, or hear gas escaping from the LP tank and it is not attached to the grill: Move the tank away from the… read more