Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line


    7 days a week, 7am-9pm CT
  • Email


  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Weber Q
Recently Answered see all FAQs

Do I need to put a cover on my grill?

Weber recommends the use of a cover to protect Weber grills from the elements and to keep the grill clean. see all FAQs

Why can't I get any gas to my Natural Gas grill?

Make sure the quick disconnect is completely engaged. Check that the outdoor shut off valve is open (Parallel/same direction as gas line). Make sure that the correct amount of water column pressure… read more

Why are my cast iron cooking grates rusting?

Raw cast Iron grates are not warranted against rust. The appearance of rust is an indication they have not been seasoned properly or enough. First Time Use: Wash thoroughly with a mild dishwashing… read more