Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-9pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

Why is the hole in the bottom of the grill larger than my tank?

The hole on your bottom panel makes it easier to hang your LP tank on the weighted tank scale. Click here for more information on how to do this. read more

How do I pair my Weber® iGrill® 2 with my smart device?

In order to connect your Weber® iGrill® 2, please verify that your device is on the list of supported devices listed here. Once verified, please follow these steps to get connected and start… read more

Can I use my Electric Q when it's raining or snowing?

The Electric Q is meant for outdoor use, but should not be exposed to rain or snow for safety reasons. see all FAQs