Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-9pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

Can the Weber Q 140/240 be used when it's raining or snowing outside?

No. Weber does not recommend use during inclement weather to prevent electric shock which can cause serious bodily harm or death. see all FAQs

Why Can't I Connect To My Weber Kitchen Thermometer Mini?

Are you having difficulty pairing your Weber Kitchen Thermometer Mini and nothing seems to work? Don't worry, we can help! First, make sure that the device that you are trying to pair with the Weber… read more

Losing Bluetooth Connection

The Weber iGrill Classic device has a limited connection range of 200 feet without obstructions. Any form of obstructions, including but not limited to walls, windows, flooring, or large metal… read more