Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

My grill won't light. What could be the reason?

Piezo Igniter If you can light the grill with a match you may have an ignition switch problem. Check your igniter switch. Is it making a clicking noise? If the igniter does not… read more

Can a spare tank or cylinder be stored under the grill?

No. Weber does not recommend additional gas tank storage under any model for safety concerns. see all FAQs

How long will a 14.1 ounce propane cylinder tank last?

For the Weber Q/Q 200/Q 220: - Between 1.5 hours to 3 hours, depending on temperature setting. For the Baby Q/Q 100/Q 120: - Between 2 to 4.5 hours depending on temperature setting. see all FAQs