Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

What size batteries are used with the electronic igniter on the Performer Platinum Charcoal Grill?

The electronic igniter uses a AAA battery. see all FAQs

On which grills will the Poultry Roaster fit?

The Poultry Roaster will fit on all Weber gas grills, depending on the size and shape of the chicken. There should be a 1-inch clearance between the poultry and the lid. A 3 1/2 - 4 lb. chicken is… read more

I think the edges of my lid are starting to rust. What do I do? (smoke stains)

Smoke stains may appear at the edges of the lid or around the vents. These stains appear black or reddish-brown, and may look like rust. A soapy scrub pad used very gently on the porcelain should… read more