Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

Why won't my charcoal grill get hot?

Check out our blog, "Why Won't My Charcoal Grill Get Hot?" here! see all FAQs

Can I build my grill in?

The only models that are designed to be built-in are the Summit S-460 and the Summit S-660. Both available in propane or natural gas. read more

How long does my LP tank last?

A small portable tank will last approximately 1.5-2 hours. The standard 20lb propane tank should last about 18-20 hours on most grills. We always recommend that you have an extra tank on hand because… read more