Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Weber Q
Recently Answered see all FAQs

I attempted to setup an account on Weber.com but it keeps saying that my account has not been activated?

After completing your account setup an email will be sent to your email address asking you to activate your account by clicking on the link contained within the email. If you do not see the email… read more

My Performer has a thermometer with a long probe. How do I use this thermometer? Can I leave it in the food while grilling?

Because your thermometer is an instant-read, you cannot leave it in food while its cooking; the glass face could shatter. It is a dual purpose thermometer designed to be used as a probe to quickly… read more

Where can I buy a Weber gift card?

Weber does not currently offer gift cards. see all FAQs