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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-9pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

Can the Gourmet BBQ system Ebelskiver be used without the accompanying cooking grate?

No, the Ebelskiver must be used with the Gourmet BBQ system cooking grate. see all FAQs

What is the proper setting for the air vents on my kettle?

Your charcoal fire needs adequate airflow to burn properly. Fully open the top and bottom vents on the grill while you are grilling. Close them only when you are finished grilling and ready to… read more

What Is the Weber Kitchen Thermometer Mini?

The Weber Kitchen Thermometer Mini is a temperature-monitoring tool that uses Bluetooth® Smart technology. This technology features low power consumption, which is optimized for sending short… read more