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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-9pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Need a part for your grill?

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Recently Answered see all FAQs

What is the proximity wake-up feature?

The Weber iGrill 2 has a proximity wake-up feature built in as part of the new Bluetooth® Smart technology capability and is meant to conserve power. When the smart device that is paired with… read more

Whats the difference between Direct and Indirect cooking?

Direct cooking is simply grilling foods directly over the heat source. For Indirect cooking the heat source is placed to the side of the food, not directly under it. As a general rule, foods that… read more

When will my order be shipped?

Orders can take 48 hours to process. Once shipped please allow 7-10 business days for standard delivery. You can track your order here!Additional information regarding our shipping prices and… read more