At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?
Customer Service Line
1-800-446-1071
Email
support@weberstephen.com
Postal Address
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I have setup an account on Weber.com and would like to change my password. How do I do this?
To change your password simply log into your account and select the “Change Password” option. You will be first prompted to enter the old password, and then you may enter a new password and confirm… read more
I am trying to activate my account but the link in the activation email gives me an error message. How do I activate my account?
If you are having problems with your activation link please resend your activation email by clicking on the link on the login page or contact us at marketing@weberstephen.com and we will activate… read more
My charcoal won’t stay lit. What could be wrong?
Keep the ashes cleaned out – To keep proper airflow, the vents on the bowl must be kept clear of any lumps or ashes that might be blocking the vents after the coals are extinguished. Because … read more
There are flecks in the color finish of my grill. Is that normal?
Yes. Some Weber grills have a little bit of black flecking in the colored finish of their porcelain lid for shading purposes. see all FAQs
