Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-9pm CT)


  • Email

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

Which is better Porcelain Enamel or Stainless Steel?

This is a matter of personal preference, both grates offer a great grilling experience! see all FAQs

Why isn't my Weber iGrill 3 turning on?

If your iGrill 3 is not turning on, please be sure that the batteries have been inserted correctly with their negative terminals each compressing a spring. Confirm that all of the wire terminals are… read more

I am having difficulty pairing my Weber iGrill 3 with my iOS/Android smart device. Help!

If the iGrill 3 appears in your Bluetooth settings with the status ‘Not Connected,’ follow these steps from your Bluetooth settings menu: • Tap on the icon to the right of the… read more