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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    1-800-446-1071

    7 days a week, 7am-9pm CT
  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Gas
Charcoal
Weber Q
Portable
Recently Answered see all FAQs

Why does the enamel appear to be wearing off inside the bowl?

If the enamel inside the bowl appears to be wearing, it is actually the finish of the damper blades transferring to the bowl surface, dulling it. see all FAQs

I have setup an account on Weber.com but noticed that I cannot manage or change my Recipe of the Week subscription email, how do I do this?

Currently the Weber.com login is not linked with the Recipe of the Week subscription. If you would like to change or delete your Recipe of the Week email address, please send your changes to… read more

Does the LP tank need to be turned off when the grill is not in use?

Yes. The gas must be turned off at the liquid propane cylinder when the grill is not in use. see all FAQs