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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Recently Answered see all FAQs

Can the Gourmet BBQ system Poultry Roaster be used without the accompanying cooking grate?

No, the poultry roaster must be used with the Gourmet BBQ system cooking grate. see all FAQs

I've heard that I shouldn't use a grill brush. Is this true?

Weber recommends that grillers check their grill brush for loose bristles and excessive wear on a regular basis. Brushes should be replaced if the brush head is burned, split or distorted from heat… read more

Can I put charcoal in the bottom of the bowl?

No. Always put charcoal in Char-Baskets or on top of the lower (charcoal) grate. see all FAQs