Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


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    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

What is MOM?

This is a reference to the settings of your burner control knobs: The back and front burners are set to Medium and the center burner is Off. Medium - Off - Medium or MOM. Used for Indirect cooking… read more

I just started my grill for the first time, and I smell this slight burning odor. Is this normal?

When heating the Weber Q140/240 for the first time, it may give off a slight burning odor. The grill is burning off excess lubricants found on the heating element. This does not affect the safety of… read more

Should I adjust the air shutters on my burner tubes?

No. The air shutters are factory-set for the proper air/gas flow mixture and should not be adjusted. see all FAQs