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My igniter does not work. What should I do?
Wait up to 5 seconds for gas to enter gas catcher chamber before igniting. There should be a clicking noise when the rocker switch is pushed. If not, the igniter button may be loose in the frame.… read more
My portable grill does not work with an adaptor hose. What should I do? (Gas Go Anywhere, Baby Q, Q100, Q120, Q, Q200, Q220)?
Does the grill work with a disposable cylinder? If so, it is possible that the safety device has been activated when using the adapter hose. It has put the grill into "bypass". Turn off the control… read more
Why is my food getting covered in soot?
When a grill is producing soot it usually means that the grill needs to be cleaned. The first thing to try cleaning is the air shutters at the base of the burner(s). If they are dirty, the burners… read more
What should my burner flame pattern look like?
The tips may occasionally flicker yellow, with a descending light blue to dark blue flame. If the flame does not appear to be uniform throughout the burner, follow the burner tube cleaning instructions for your grill. see all FAQs