Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

Why is my food getting covered in soot?

When a grill is producing soot it usually means that the grill needs to be cleaned. The first thing to try cleaning is the air shutters at the base of the burner(s). If they are dirty, the burners… read more

How do I Clean my Cooking Grates and Flavorizer Bars?

Normal cleaning of the cooking grates is done after preheating.  Brush the grates using a brass bristle grill brush or a Weber stainless steel grill brush. The flavorizer bars can be brushed after… read more

How do I return a part?

With every online order we include a prepaid FedEx return label. Simply box and label, then drop off your returns at your local FedEx location.Once we receive the order and verify that the parts are… read more