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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Recently Answered see all FAQs

Why is there no handle on the rotisserie shaft for my Weber gas grill?

This is the current design without a handle. Illustrations on products on the market, may reflect previous designs. see all FAQs

Does the LP tank need to be turned off when the grill is not in use?

Yes. The gas must be turned off at the liquid propane cylinder when the Weber gas barbecue is not in use. Be sure all control knobs are also turned off." see all FAQs

Do I need to put a cover on my grill?

Weber recommends the use of a cover to protect Weber grills from the elements and to keep the grill clean. see all FAQs