Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

How do I install the Weber iGrill 3 on my Genesis II?

To install your iGrill 3 on your Weber® Genesis® II grill, please follow these steps: Remove ‘iGrill 3 ready’ plate Ensure tank scale has one magnet installed Install bracket… read more

When starting my Electric Q for the first time I smell a slight burning.  Is this normal?

This is not uncommon! What you are smelling is any dust or other particles resting on the heating element burning off during the heating process. This typically happens if the grill is brand new or… read more

Which is better Porcelain Enamel or Stainless Steel?

This is a matter of personal preference, both grates offer a great grilling experience! see all FAQs