Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

How do I clean my grill?

For a video on cleaning your gas or charcoal grill please click here!For a blog on cleaning your Q grill please click here! read more

How should I care for my probes?

Pro Meat probes should always be inserted into the thickest, center part of the meat being cooked for an accurate temperature reading. When using Pro Meat Probes that are included with the iGrill 3,… read more

What is the stick that came with my grill?

This chain is called the matchstick holder and is used to manually light the grill if an issue should arise with the electronic igniter system. see all FAQs