Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-9pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

I would like to setup an account on Weber.com. What is the process for obtaining an account?

To setup a Weber.com account, please go to My Account and click the "Create An Account" button. You will be prompted to fill out the necessary information and then click on the "Create Account"… read more

How do I use a smoker accessory?

Before each use, empty the smoker of ash to allow proper air flow. Soak the wood chips or chunks for 20 to 30 minutes in water. Place the soaked wood chips in the smoker accessory. If using a smoker… read more

My Weber Kitchen Thermometer Won't Stick to this Surface. How come?

The base of the Weber Kitchen Thermometer is magnetic. To test the strength of your Weber Kitchen Thermometer's magnet, please try placing its base on top of the magnetic probe wrap. If your Weber… read more