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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    1-800-446-1071

    7 days a week, 7am-10pm CT
  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Recently Answered see all FAQs

I would like to setup an account on Weber.com. What is the process for obtaining an account?

To setup a Weber.com account, please go to My Account and click the "Create An Account" button. You will be prompted to fill out the necessary information and then click on the "Create Account"… read more

Can I put charcoal in the bottom of the bowl?

No. Always put charcoal in Char-Baskets or on top of the lower (charcoal) grate. see all FAQs

I have setup an account on Weber.com but my previously registered grill isn't showing up in the system. Do I have to re-register my grill?

If you signed up for your Weber.com account profile with the same e-mail address you used to register your grill, registered grills will appear in your profile. However, if you are using a different… read more