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Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    200 East Daniels Road
    Palatine, IL 60067-6266

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Need a part for your grill?

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Weber Q
Portable
Recently Answered see all FAQs

U.S. shipping prices and policies

We know you want your Weber grill in tip-top shape and outfitted with the latest Weber grilling gear. That's why we treat every order with special attention and make sure we process it as quickly as… read more

What is the proper setting for the air vents on my kettle?

Your charcoal fire needs adequate airflow to burn properly. Fully open the top and bottom vents on the grill while you are grilling. Close them only when you are finished grilling and ready to… read more

There are flecks in the color finish of my grill. Is that normal?

Yes. Some Weber grills have a little bit of black flecking in the colored finish of their porcelain lid for shading purposes. see all FAQs