Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

My cabinet doors are not lined up. Do I need new doors?

The doors may just need to be aligned. Check the adjustment pin on the bottom of each door. Loosen adjustment nut(s). Slide door(s) until aligned. Tighten nut. see all FAQs

Will the smoker box/burner on my Summit grill produce the same smoke flavor as a smoker?

No. The smoker box is designed to supplement foods with smoky flavor, not to act as a meat smoker. see all FAQs

Why Does My Weber® iGrill® Display "lo"?

If you see "lo" on your Weber® iGrill® display, this means that the temperature being read by the currently active temperature probe is below its low threshold of 32 degrees Fahrenheit. … read more